Return Policy
Thank you for choosing PrimeDeal.com.au. Your satisfaction is important to us. This Return Policy defines the terms and conditions for returning or exchanging products purchased from our website.
Eligibility for Returns
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Items Eligible for Return Products are eligible for return if they meet these criteria:
- Unopened and unused
- In original packaging
- Accompanied by a valid proof of purchase
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Non-Returnable Items The following items are not eligible for return:
- Gift cards
- Downloadable software products
- Perishable goods
Return Process
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Initiating a Return Contact our customer service team at team.primedeal@gmail.com within 14 days of receiving your order. Provide your order number and details about the item you wish to return.
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Return Authorization Upon approval, we will issue a return authorization and instructions for returning the item.
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Shipping the Return You are responsible for return shipping costs. Ensure the item is securely packaged to prevent damage during transit.
Refund or Exchange
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Refund Upon receiving the item, we will inspect it and notify you of the refund status. Approved refunds will be processed to the original payment method.
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Exchange Specify the replacement item when requesting return authorization. Exchanges depend on product availability.
Damaged or Defective Items
If you receive a damaged or defective item, contact us at team.primedeal@gmail.com immediately for a replacement or refund.
Contact Us
If you have questions or concerns about our Return Policy, reach out to us at team.primedeal@gmail.com.
By shopping on PrimeDeal.com.au, you agree to comply with the terms outlined in this Return Policy. Last updated: December 11, 2023.
